StreamZ Global Return Policy
If you are not 100% satisfied with your purchase, you can return the product in the condition it was received and get a full refund or exchange the product for another one, be it similar or not.
You can return a product that you no longer require for up to 30 days from the date you received the item. Any product you return must be in the same condition you received it and in the original packaging. We would advise that all return consignments are fully tracked. Ownership of the consignment is only handed back to StreamZ Global when a signature is required on the inbound return.
Where goods are dispatched by courier, notification of damage to packaging must be made in writing to StreamZ within 48 hours of receipt. In the event of non-delivery of any goods notification must be made to StreamZ in writing with 48 hours of receipt of delivery. Unless the above instructions are followed StreamZ Global shall not incur any liability to any persons or loss of or damage to the goods.
Returns can be classed as unwanted goods, or warranty returns.
No representation or warranty is made as to the fitness of goods for the purpose for which they are intended, or for any particular purpose. StreamZ Global are unable to guarantee results and do not offer refunds if customers have not found the results they were hoping for.
Return process for unwanted goods
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows UK online buyers to request refunds the moment they place the order and ends 14 days from the day the goods are received. Items must be returned in the condition they were received in, new.
This includes international purchases.
Once Streamz take receipt of the returned item(s), as long as the returns process (below) is followed refunds will be made with 72 hours (Monday – Friday) and refunded to the payment gateway used at the time of order. Refunds to other means is not possible.
Warranty Return Process
Streamz products have a 12-month warranty from the date of receipt.
No returns process is in place on used items, unless the items is damaged or broken due to a result of a defect in the manufacturing process.
A replacement service is in place for any defected issues that may occur within 12 months of purchase; this includes issues relating to the aesthetics of the product but excludes any return requests based on the purpose for which they are intended, or heavily worn/used products which have not been deemed to be maintained.
Return on defected items once in use and not relating to delivery damage is at the full discretion of StreamZ Global.
Returns on damaged items due to general ‘wear-and-tear’ will not be accepted, this includes failure of the velcro used in the bands if deemed not via defect. StreamZ Global Limited are able to establish whether the bands have been regularly cared for and if deemed that the bands have not been cared for then no warranty terms will be granted. Please take special note of the ‘care of item’ instructions listed below. Please be aware that as with any product used outside general care and maintenance is required on the product to retain warranty replacements.
PROCESS FOR YOU TO FOLLOW
StreamZ support team will provide you a returns number. The support team may request pictures instead of asking you to return the items if the items are being returned as faulty and for warranty replacements.
Send the goods back to StreamZ ensuring it is properly packed and sent via tracked delivery; goods remain the property of the buyer until received by StreamZ and must be returned in the same condition as received. Prepaid envelopes or returns labels are not provided by StreamZ and no refunds are made to cover and shipping or delivery charges.
The refund of funds will be carried out by StreamZ accounts department within 5 days of receipt, and refund completed via the method purchased. No return process is available on items purchased outside of our authorised channels.