Returns policy

Return & Refund Policies 

Terms for all online purchases made on www.streamz-global.com agree to this policy.  No return or warranty process is available on items purchased away from www.streamz-global.com or its authorised channels.

StreamZ Global product range have both a 6-month and 12-month warranty from the date of receipt, depending on the product. 6-month warranty is offered on our silicone wristbands and 12-month warranty is offered on all other products.

Warranty Returns differ to refunds. 


Returns are classed as ‘unwanted goods’, ‘damaged goods in transit’ or ‘warranty returns’.

Products which have been damaged (whether in use or not) are not covered under warranty.

No representation or warranty is made as to the fitness of goods for the purpose for which they are intended, or for any particular purpose. StreamZ Global are unable to guarantee results and do not offer refunds or returns if customers have not found the results they were hoping for.

Items returned without preauthorisation will be rejected.

Return of unwanted goods

Unwanted goods must be unused, brand new and in the condition they were received. 

If you are not 100% satisfied with your purchase, you can return the product in the condition it was received (brand new) and get a full refund (excluding any billed shipping costs) or exchange the product for another one, be it similar or not. This includes international purchases shipped outside of the United Kingdom.

Using our products for any period excludes the option to return goods to us. 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows online buyers to request refunds the moment they place the order and ends 14 days from the day the goods are received.

Your right to cancel an order for goods placed on www.streamz-global.com starts the moment you place your order and ends 14 days from the day you receive your goods. 

StreamZ does not offer free returns on unwanted goods and as such the cost of returning unwanted goods is to be covered at your own cost. This includes international delivery costs. We would advise that all return consignments are fully tracked as full ownership of the consignment is only handed back to StreamZ Global upon a signature on the inbound consignment. 

If you are asked to return items to StreamZ please ensure they are thoroughly cleaned; sending dirty, soiled or muddy products back to us will delay all returns as our team will quarantine the item for up to 10 days.

Once StreamZ take receipt of the returned item(s), as long as the returns process is followed (as detailed at the bottom of this page) payment refunds will be made with 72 hours (Monday – Friday) and refunded to the payment gateway used at the time of order.   

Warranty Return Process

Warranty Return Process is the return of defected items once in use and directly related to a product failure. 

Streamz products, excluding our silicone wristbands, have a 12-month warranty from the date of receipt.

Our silicone wristbands (SG-YOUBOOST) have a 6-month warranty from the date of receipt. 

No return process is in place on used items, unless the items is damaged or broken due to a result of a defect in the manufacturing process - the decision on which is at the full discretion of StreamZ Global.

A replacement service is in place for any defected issues that may occur within the warranty period; this includes issues relating to the aesthetics of the product but excludes any return requests based on the purpose for which they are intended, or heavily worn/used products which have not been deemed to be maintained.

The postage cost of returning any defected items will be covered by StreamZ Global, either via a refund for the value of the return shipping charge (if within 14-days of purchase) or by generating a label and sending it to you via email (a printer will be required). Return postage does not include collection. Ownership of the return item(s) only passes to StreamZ Global when shown on the tracking. 

Warranty replacement service on our silicone wristbands excludes damage through wear-and-tear or physical damage created by stretching the wristbands. 

Warranty to all other products that are damaged/broken/chewed/missing - rather than through a clear defect -  is at the full discretion of StreamZ Global.

Returns on products for any intended purpose will not be accepted

Please take special note of the care of item within the products instructions.

Please be aware that as with any product used outside and for extended periods of time, general care and maintenance is required on the product to retain warranty rights   - the decision on which is at the full discretion of StreamZ Global.

Where goods are dispatched by courier, notification of damage to any packaging or contents within must be made in writing to the StreamZ support team within 48 hours of receipt. Pictures showing the damaged box to be used as adequate evidence will be requested to enable a claim with the courier. Once a claim has been completed and the damaged items are returned to StreamZ a full refund or exchange can be arranged. 

In the event of non-delivery of any goods, notification must be made to StreamZ in writing with 48 hours of receipt of delivery. Unless the above instructions are followed StreamZ Global shall not incur any liability to any persons or loss of or damage to the goods.  

Size Exchange Returns

If you require a different sized silicone wristband to the one purchased then you can return the original product (unused, in condition received) to us within 14 days of receipt by following the return process as listed below at no additional cost.

The cost of returning this item is on the customer and ownership of the return is only passed to StreamZ upon a signature of receipt. 

You may be asked to include a copy of your original proof of purchase and our support team will require your full delivery address for the return. Size exchanges will be processed by our support team and sent via Royal Mail Signed For 2nd Class service at no additional charge to yourself. If next day service is require our standard rates will apply and will be sent as an invoice to your email address where payment will be required in advance.  

No size exchanges will take place until the original item is returned and fully inspected.

StreamZ can reject size exchange requests any any stage and offer a full refund.

RETURN PROCESS TO FOLLOW

1) CONTACT US

Contact StreamZ support team via email at help@streamz-global.com, via our online chat service (bottom left chat box), or via the contact us page. Please have a copy of your StreamZ order number/reference. Our team will need to understand whether your request is for and unwanted goods return or a warranty request.

Unwanted Goods Return: Product is unused and in the condition it was originally received. Must be within 14 days of receipt.

Warranty Return: Product has a defect and is within the 6-month or 12-month warranty period.

2) RECEIVE A RETURNS NUMBER 

StreamZ support team will establish a resolution provide you a returns number. The support team may request pictures instead of asking you to return the items if the items are being returned as faulty and for warranty replacements. 

3) SEND THE GOODS BACK

Send the goods back to us using the Returns Number provided. Goods without a returns number may be rejected.

Use a the prepaid label provided (if applicable) or via your own method.

Ensure the goods are properly packed. 

4) REFUND OR RETURN

Any products due to be returned by StreamZ either repaired or replaced will be actioned within 48-hours and returned at no cost to the Buyer.

Any financial refunds will be carried out by StreamZ accounts department within 5 days of receipt, and refund completed via the method purchased.

 

 

 

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