TERMS & CONDITIONS OF SALE

Please read these terms carefully before you submit your order to us. 

By ordering direct from StreamZ Global Limited you herby agree to the following terms of sale for the supply of online products as set out within the checkout to the exclusion of all other conditions. No terms, conditions, representations, or warranties stipulated referred to or incorporated by any buyer during negotiations or in his order or otherwise shall override any such terms, conditions, representations, or warranties unless otherwise expressly agreed in writing by a Director of StreamZ Global Ltd. Your purchase is with StreamZ Global Limited registered in the United Kingdom and follows UK legislation, herein referred too as ‘StreamZ Global’ or ‘The Company’.

By placing an order on streamzglobal.com/ you are agreeing to these terms and conditions of sale. All orders placed directly on the www.streamz-global.com/ website will require the user to accept these terms and conditions by ticking the box on the checkout labelled “I have read and agree to the website terms and conditions“. It is the responsibility of the user to read these terms prior to agreeing to them.  

DISCLAIMER No representation or warranty is made as to the fitness of goods for the purpose for which they are intended, or for any particular purpose. Statistics and data shown on this platform are collated by StreamZ Global and contain anecdotal evidence; StreamZ Global does not claim to be a cure, or to be used as a replacement to prescribed medications or treatments. StreamZ Global do not guarantee that results will be found across every subject.

StreamZ technology is registered with MHRA as a Class 1 medical device but makes no claims that it cures any ailment. Any advice related to specific ailments hereinafter is intended as a guide to how StreamZ Technology can be used. Such advice and information has not been compiled by veterinarian surgeons but is based on accumulated knowledge and experience of use of StreamZ technology by professionals in their field or existing customers, who therefore do not assume responsibility for technical accurateness/correctness and make no medical claims.

StreamZ Global hold documentary evidence of all testimonials shown and have prior permission to use them. Testimonials are opinions only and are not factual, they do not assume responsibility for technical accurateness/correctness and make no medicinal claims. StreamZ technology is not a drug or medication, it produces no pharmacological, immunological or metabolic impact on the subject. For further information on reviews see section 12 below.

A review or endorsement describes only one person’s experience and is not a guarantee, promise, or reflection of the feelings of every user. 

StreamZ technology is ‘clinically supported’ following independent doubled-blind studies that were carried out by a leading UK University and are available on StreamZ endorsement page. Peer reviews were not carried out on these studies and as such StreamZ make no claims that the technology is “clinically proven”. Further studies with multiple independent organisations continue across the equine and canine product range. As such, StreamZ represents a product within the ‘alternative health market’ and makes no claims that the product is medicinal by use or medically approved.

StreamZ Global assumes no responsibility for any injury and/or damage to persons, animals or property (whether directly or indirectly), as a matter of negligence or otherwise, from the use of any advice and/or use of the StreamZ product range as described hereinafter. 

TAKE CARE WHEN USING STREAMZ IN CONJUNCTION WITH, OR ALONGSIDE, TRADITIONAL MAGNETS. Traditional magnets create a pulse which can damage StreamZ energy field if placed too close to StreamZ. If you feel that this may have happened then contact StreamZ Global support team immediately. (help@streamz-global.com) 


1. PHYSICAL ACTIVITY NOTICE
Products manufactured by StreamZ Global may include features that promote physical activity. Consider the risks involved and consult with your medical professional before engaging in any physical activity. StreamZ Global is not responsible or liable for any injuries or damages you may sustain that result from your use of, or inability to use, StreamZ technology. The buyer must consider all health warnings which apply to each product and are listed on the product packaging. This includes animals or humans with a heart condition or fitted with a pacemaker. 

2. CONDITION
Every effort will be made to ensure sound material and good workmanship. StreamZ Global undertakes or remedy with reasonable despatch any original defects which are accepted by them as arising from faulty material or workmanship in any goods which under proper and normal conditions of use develop within three calendar months from the date of despatch provided that immediate notice of such defects is given in writing to StreamZ Global and the goods are returned to them carriage paid within such period of three calendar months. In no circumstances shall StreamZ Global be liable for special or consequential damages to the Purchaser or any third party for loss or damage other than is in this Condition provided. The hook and loop fastening material within the band is suitable for use when wet and can be washed in a washing machine on a cold setting. Damage caused to the bands through a lack of care will not incur any such warranty. The sleeves/outer casing on all StreamZ products are handmade and may feature inconsistencies in manufacturing; all products are passed through a quality control process yet on occasions so may ‘slip the net’. Contact support via email at help@streamz-global.com if you have any concerns regarding the product received. 

3. PRICES
Prices are shown in the local currency, selected at the top of each StreamZ Global website page. Prices are inclusive of VAT and excluding any local duty or import taxes where applicable. Customers telephone numbers are collected to assist local customs officers collecting any applicable taxes. Please note that geo-location software is deployed on the StreamZ Global website. Tax is issued on purchases within the EU unless the customer is able to disclose their EU VAT number at the time of purchase; this is only available to trade customers. All zero rate VAT invoices will display the EU VAT number and will require fully tracked deliveries.  

4. TAX
The purchaser may incur additional import duties and custom charges levied by local customs against orders dispatched to addresses outside The United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and we cannot predict if they will be charged or influence if and how they may be levied.


5. DELIVERY SERVICE
Any promise of delivery on a certain date or within a certain period is given in good faith but StreamZ Global has no liability whatsoever in respect of any failure to deliver on such date or within such period. This contract shall not be subject to cancellation nor shall StreamZ Global be under any liability for delay in delivery due to force majeure civil or military disturbance or war insurrection failure of or delay in transportation default of a supplier or sub-contractor to StreamZ Global or due to any cause beyond their control. In the event of any such delay the specified delivery date shall be extended by a reasonable length of time measured according to the length of delay. Shipments can sometimes be delayed if customers use a PO box service, as we require a signature upon receipt.

Deliveries are sent on weekdays only (Monday to Friday) and not at the weekend. Various delivery options are available depending on the recipients location. ‘Next day’ options may not be applicable to some locations. 

5.1 UK DELIVERIES
StreamZ Global has partnered with Royal Mail, DPD and UPS to offer UK mainland coverage for all deliveries of the StreamZ Global product range. Canadian orders are sent using Canada Post and all orders within Australia and New Zealand are send via Australia post. An SMS update service is in place for UK NEXT DAY deliveries made by DPD only.

StreamZ Global do not employ their own staff to deliver items and once deliveries have left the warehouse the responsibility of delivery is passed to the courier. If you have any questions or issues relating to deliveries contact help@streamz-global.com. Tracking numbers for deliveries will be sent to the customer when the item has left the warehouse.

Orders placed in the UK after 17.00 (5pm) GMT will not be processed until the next working day (Monday – Friday, excluding bank holidays). Next day deliveries are processed between Monday-Friday only and will be delivered the next working day between the hours of 9am and 5:30pm.  Saturday delivery option is available for orders placed on Fridays only. All delivery charges depend on the delivery option selected and are clearly shown on the checkout page. All deliveries require a signature present at the delivery address, failure to do so will result in the delivery being delayed. In most cases a second attempt will be made, then a card left at the address required for collection. In some cases an SMS text message will be sent on the morning of the delivery offering you the ability to alter the delivery period to suit you (by DPD direct).

StreamZ Global has partnered with ILG Distribution to offer UK mainland coverage for all deliveries of the StreamZ Global product range. Orders placed after 17.00 will not be processed until the next working day (Monday – Friday, excluding bank holidays). Delivery charges depend on the delivery option selected. All deliveries require a signature present at the delivery address, failure to do so may result in the delivery being delayed. Parcels cannot not be ‘left with a neighbour’ or ‘left in a porch’. Once a tracking number is allocated delivery of that consignment and its delivery terms are passed to the courier company; tracking details and updates are between the consignee and the courier. Tracked consignments are subject to the terms set by the individual courier. Delays on tracked consignments should be communicated direct to the courier; and are available within 3 calendar months of the shipment date.   

Any delivery attempted by the courier which is then returned to StreamZ Global will generate a refund against the job and require the customer to reorder if they still require the item. 

5.1.1 UK Options available are:
Standard 2-3 days Tracked and signed service (Pre 5:30 pm) (signature required) – Royal Mail Tracked 48hour.
Next Working Day Tracked and signed for service – Delivered before 5:30pm (signature required) – DPD
Next Working Day PRE NOON Tracked and signed for service – Before 12pm (signature required) – DPD
Next Working Day PRE 10AM Tracked and signed for service – Before 10am (signature required) – DPD
Saturday Delivery Tracked and signed for service – Before 5:30pm (orders on Fridays only) (signature required) – DPD

Deliveries will be made via Royal Mail (all standard deliveries) or via DPD Logistics (for next day or ‘special delivery’ options). All deliveries require a signature upon receipt and cannot be “left in a porch”. If a signature is unavailable upon delivery it is likely that the courier will retain the item and follow their own delivery process; this is out of Streamz control and requires communication between you and the courier. All clients are sent shipping/tracking details by StreamZ Global system; this will enable each customer to track and trace their own order with either DPD or Royal Mail. Royal Mail can take up to 48 hours to update any details on their site; until this time we are unable to advise and ‘tracking’ may not be available in this time period. Any issues relating to deliveries should be emailed to our support team at help@streamz-global.com.  

If you wish to cancel your order for any reason, refunds will be issued upon successful receipt of the returned item and not before. We advise clients to reject the delivery rather than avoiding the courier. Rejecting the delivery will create a return timescale of around 5 working days, not rejecting the delivery can take up to 20 working days. 

5.1.2 NEXT DAY SERVICE is not available to Scottish Highlands, Northern Ireland, UK Islands, Channel Islands and the Isle-of-Wight (2-3 day service). Orders placed using ‘next day’ will be processed on our system as a ‘next day delivery’ but may take up to 48 hours to arrive; StreamZ cannot be held responsible if the user processes an order to a location outside of the ‘next day’ catchment zone. The customer is expected to understand if their address is outside the ‘catchment zone’ and no refunds will be issued.

5.2 INTERNATIONAL DELIVERIES
StreamZ Global currently operate from the United Kingdom, Australia, and Canada. Purchases made to these destinations are shipped locally where possible and will not incur import taxes. Various delivery options are available at the checkout stage of the online purchase.

International del